What is the most trusted bank brand in 2022?

America's Most Trusted® BANK

The Lifestory Research 2022 America's Most Trusted® Bank Study found Chase the most trusted bank. The America's Most Trusted® Study is a large-scale survey of consumers in the United States that seeks to identify the brands that people trust the most within their respective industries. Chase produced the highest score and rank on the Net Trust Quotient Score among recognized bank brands in the study. Chase captured the 5 Star Rating with a Net Trust Quotient Score of 101.3. This is the third consecutive year in which Chase has ranked #1 in Trust.

Top 15 Bank Brands Ranked – 2022 America's Most Trusted Study

  1. Chase

  2. Capital One Bank

  3. Citibank

  4. PNC Bank

  5. TD Bank

  6. Bank of America

  7. Barclay's

  8. Ally Bank

  9. Citizens Bank

  10. Bank of the West

  11. US Bank

  12. SunTrust

  13. Union Bank

  14. Wells Fargo

  15. HSBC

No promotional use or advertising can be made of America's Most Trusted® survey results without the express prior written consent of Lifestory Research. Contact Us for more information.

 

Click on the links below to access prior-year ranking lists and details

2021 America's Most Trusted Bank
2020 America's Most Trusted Bank

America's Most Trusted® is a consumer-based research program based on the opinions of thousands of people familiar with the brands in the study. The America's Most Trusted® study collects opinions on brands within each specific product category; however, only the most recognized brands among thousands of consumers are included in the final national ranking.  Additional insights and questions answered can be found in our press releases or the frequently asked questions. 

The number of people evaluating each bank in the 2022 study included 17,614 people. Trust is measured through the Lifestory Research Net Trust Quotient. An index score of 100 is average for all bank brands included in the study. A top #1 rank represents the bank brand that produced the top Net Trust Quotient Score among banks. Details of this annual research study are on the survey methodology page.

WHAT IS THE BEST BANK?

To determine the Lifestory Research 2022 America's Most Trusted® Bank, the trust ratings for the most recognized brands were computed.  The bank brands that were most recognized in the study were Chase, Capital One Bank, Citibank, PNC Bank, TD Bank, Bank of America, Barclay's, Ally Bank, Citizens Bank, Bank of the West, US Bank, SunTrust, Union Bank, Wells Fargo, and HSBC. 

The America's Most Trusted® Study calculates the trust people have across 50 product categories from Home Builders to HVAC Systems to Tools to Kitchen Appliances. People taking the survey are asked their opinions of trust, quality, word-of-mouth, likelihood of recommending to others and several other brand equity questions. See the List of the 2022 Brands for all brands included in this research program.

WHAT ARE THE MOST TRUSTED BRANDS IN AMERICA?

Brands that understand how people view them are consistently found to win the battle for market share and capture the enduring condition of trust.  America's Most Trusted® is a consumer-based research program based on thousands of people's opinions actively shopping for products. To identify America's Most Trusted®, Lifestory Research conducts an ongoing annual survey in which people anonymously assess the trust they have in brands they encounter during their active search for specific products. Lifestory Research surveys people with well-established social science research practices that seek to adhere to the highest quality standards of consumer insight.

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Lifestory Research America's Most Trusted® Study results are based on survey responses and should not be considered legal or financial advice. Your experiences may vary.  For details, see our Terms of Use and Legal Notices on the Lifestory Research website. America's Most Trusted® is a registered trademark of Lifestory with all rights reserved. 

No promotional use or advertising can be made of America's Most Trusted® survey results without the express prior written consent of Lifestory Research