Best Computer Brands
Customer Ratings of Top BRANDS in the 2025 America's Most Trusted Study
Computers have become an indispensable part of our daily lives. Whether you're working, studying, or simply staying entertained, a reliable computer is a must-have. With today's powerful processors, ample storage, and stunning displays, computers can handle almost anything you throw at them.
But with so many brands and models to choose from, how do you know which one is right for you? Brand trust is a key factor to consider. When you trust a brand, you're more likely to believe in the quality, reliability, and performance of their products.
A trusted computer brand can give you peace of mind knowing that your investment will stand the test of time. It's about more than just hardware; it's about the brand's reputation for customer service, support, and innovation.
The 2025 America’s Most Trusted Study
For over a decade, the America's Most Trusted® study has been helping businesses understand the power of trust in consumer decisions. Brands that build trust with their customers see real benefits, from increased sales to stronger loyalty. This annual study is the gold standard for measuring brand trust, and its results are eagerly awaited each January.
Building trust with computer customers is essential for keeping them coming back. It's about proving that your brand can deliver on its promises. When customers trust a brand, they're likelier to recommend it to others and stick with it for the long haul.
Every year, we share the latest results of the America's Most Trusted® study. Thousands of people are surveyed about their experiences with over 75 products and brands. We use the Net Trust Quotient Score (NTQS) to measure how much people trust specific brands in each category.
The NTQS tells us how well a brand meets customer expectations compared to its competitors. By analyzing these scores, we gain valuable insights into consumer trust using social and opinion science research methods that meet the highest standards.
We've used the America's Most Trusted® study to identify the top computer brands. Our rankings are based solely on the opinions of real people and are not influenced by third-party reviews or industry experts. We use rigorous sampling methods and standardized surveys to ensure the accuracy and reliability of our results.
2025 America’s Most Trusted Computer
The Lifestory Research 2025 America’s Most Trusted® Computer Study found Apple to be the most trusted brand among people considering the purchase of a computer. The Lifestory Research 2025 America’s Most Trusted® Computer ranking is based on 4,050 opinions of people surveyed in the United States over the last 12 months.
With a Net Trust Quotient Score of 112.7, Apple had the highest trust rating among the most popular computer brands. This is the seventh year in a row that the Apple brand has captured the top trust rating in the annual study. Apple, HP, Dell, Microsoft, Lenovo, Asus, and Acer were the most trusted computer brands.
What are the most trustworthy brands in America according to independent consumer ratings research? What are the best computer brands?
The top computer brands ranked in the 2025 America’s Most Trusted® computer study are listed below.
TOP 7 Ranked Computer Brands – 2025 Customer Ratings
1 | Apple | 112.7 | ★★★★★ |
2 | HP | 109.9 | ★★★★ |
3 | Dell | 108.5 | ★★★★ |
4 | Microsoft | 108.4 | ★★★★ |
5 | Lenovo | 97.2 | ☆☆ |
6 | Asus | 89.2 | ☆☆ |
7 | Acer | 87.0 | ☆☆ |
No promotional use or advertising can be made of America's Most Trusted® survey results without the express prior written consent of Lifestory Research. America's Most Trusted® is a registered trademark of Lifestory with all rights reserved. Study results are based on survey responses and should not be considered legal or financial advice. Your experiences may vary.
Looking for quality customer ratings of products to make informed and trusted purchasing decisions? Discover genuine customer reviews that focus on various products' quality, reliability, and trustworthiness. Our independent research offers detailed product ratings, insights into quality, performance, durability, and overall value for money based on customer trust ratings. Explore the latest customer reviews to ensure you're making a purchase based on trustworthy ratings and superior quality, so you can buy with confidence! See the results of 75 different product studies here.
Brands Ranked in Study
The Lifestory Research America’s Most Trusted® research study actively surveys personal computer shoppers throughout the United States throughout the year. The study is focused on measuring consumers' opinions of the most recognized personal computer brands in the market. The brands are presented in the order they ranked in the 2025 America’s Most Trusted® study.
1. Apple
A pioneer in personal computing, Apple is renowned for its sleek designs, innovative features, and seamless integration across its product ecosystem. The iconic Macintosh line, introduced in 1984, revolutionized the industry. Apple's commitment to user experience and premium quality has made it a beloved brand among consumers. Apple computer product brands include Apple MacBook, iMac, and Mac mini.
2. HP (Hewlett-Packard)
HP is a technology giant with a rich history dating back to 1939. Known for its versatility and reliability, HP offers a wide range of personal computers, from budget-friendly laptops to powerful workstations. HP's focus on innovation and adaptability has solidified its position as a leading player in the industry. HP is known for HP laptops, HP desktops, HP workstations, HP Spectre, HP Envy, HP Pavilion, HP Omen, HP EliteBook, HP ProBook, and HP Chromebooks.
3. Dell
Dell has been a major force in the personal computer market since its founding in 1984. Known for its customizable configurations and competitive pricing, Dell offers a variety of laptops, desktops, and workstations to suit different needs. Dell's focus on customer satisfaction and efficiency has made it a popular choice among consumers. Dell computer brands include Dell laptops, Dell desktops, Dell workstations, Dell XPS, Dell Inspiron, Dell G Series, Dell Alienware, Dell Precision, Dell OptiPlex, Dell Latitude, Dell Venue, and Dell Chromebook.
4. Microsoft
While primarily known for its software, Microsoft has made significant strides in the hardware market with its Surface line. Introduced in 2012, Surface devices showcase Microsoft's commitment to innovation and integration between hardware and software. The Surface line offers a range of laptops, tablets, and 2-in-1 convertibles, providing a seamless computing experience. Microsoft brands include Microsoft Surface Laptop, Microsoft Surface Pro, Microsoft Surface Go, and Microsoft Surface Book.
5. Lenovo
Lenovo is a global technology leader with a strong presence in the personal computer market. Known for its reliability and affordability, Lenovo offers a wide range of laptops, desktops, and other computing devices. Lenovo's focus on innovation and meeting the diverse needs of consumers has made it a popular choice worldwide. Lenovo brands include Lenovo ThinkPad, Lenovo IdeaPad, Lenovo Legion, Lenovo Yoga, Lenovo Flex, Lenovo ThinkCentre, Lenovo Legion Tower, and Lenovo Chromebooks.
6. ASUS
ASUS is a Taiwanese company that has become a well-respected name in the personal computer industry. Known for its gaming laptops and innovative designs, ASUS offers a range of high-quality devices that cater to both consumers and professionals. ASUS's commitment to performance and reliability has earned it a loyal customer base for its brands, including ASUS ROG, ASUS Zenbook, ASUS VivoBook, ASUS TUF Gaming, ASUS ExpertBook, and ASUS Chromebook.
7. Acer
Acer is a Taiwanese multinational company that has been a major player in the personal computer market for decades. Acer offers a diverse range of laptops, desktops, and other computing devices, known for their affordability and reliability. Acer's focus on providing value-for-money products has made it a popular choice among consumers, including its brands of Acer Aspire, Acer Nitro, Acer Predator, Acer Swift, and Acer Chromebook.
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Our Foundational Principles
At Lifestory Research, we pride ourselves on being an independent research company committed to delivering unbiased and accurate insights into consumer behavior. Unlike many studies that lean on expert opinions or committees, our approach is rooted firmly in the voices of consumers themselves. This commitment ensures that our findings seek to reflect public sentiment.
By prioritizing consumer opinions, we effectively eliminate the biases that can come from personal agendas or industry affiliations. Our research methodology captures a wide array of perspectives, allowing our results to be representative of the broader population.
Core Principles of Quality Research
We uphold several foundational principles that define top-tier consumer research:
Reliability: We ensure our research consistently produces accurate results.
Validity: Our methods guarantee we measure what we intend to measure.
Objectivity: We take great care to avoid bias throughout the research process.
Generalizability: Our findings can be applied to the larger population.
Our Commitment to Excellence
Lifestory Research adheres to these principles through a series of rigorous practices:
Rigorous Sampling Methods: We carefully select representative samples to generalize our findings to the broader population.
Standardized Survey Instruments: These ensure consistency and reliability in data collection.
Quality Control Measures: Our team meticulously reviews and analyzes data to identify and rectify inconsistencies.
Ethical Standards: We prioritize the well-being of our participants and uphold their privacy throughout the research process.
When you explore our findings, you can trust that they are grounded in the authentic opinions of real people. This dedication to integrity makes our research a valuable resource for businesses and consumers.
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What Is the America’s Most Trusted® Study?
The America’s Most Trusted® study focuses on evaluating brands that offer products or services to consumers in their homes, particularly in the residential new home industry. Instead of attempting to survey every brand, the study specifically targets the largest and most impactful brands in this sector.
How Does the Survey Work?
Conducted throughout the year, the America’s Most Trusted® survey aims to gather consumer opinions while minimizing biases that might arise from external events or trends. This year-long approach helps capture a more accurate snapshot of consumer sentiments.
Participants are surveyed based on specific criteria, such as whether they are actively considering a purchase in a relevant category—like buying a home. Only those who express familiarity with a brand are invited to share their opinions on its trustworthiness, ensuring that the study reflects genuine consumer insights.
The Importance of Brand Awareness
An essential component of the study is brand awareness. Participants are first asked to identify brands they recognize. Only those who are familiar with a brand proceed to answer questions about it. This criterion ensures that only brands with sufficient public recognition are included in the final trust rankings.
Sampling Methodology
The study employs a non-probability sampling design, relying on online panels to recruit participants. Online panels are organizations that have an established relationship with consumers who agree to complete opinion surveys. Lifestory randomly ask consumers questions that identify consumers shopping for a specific product. Qualified consumers complete an online survey in which they are asked a set of questions about specific product brands.
The number of people completing a survey is referred to as the sample size. Each of the America’s Most Trusted studies seek to obtain a sample size that is large enough to be representative. The sample size is also designed to collect a large number of consumer opinions to minimize error and to assure the study results reflect the majority of consumers sentiment about a brand.
Calculating Trust Scores
At the heart of the America’s Most Trusted® study is the Net Trust Quotient Score. Participants evaluate brands based on their trustworthiness through a series of targeted questions. The responses are then categorized into three groups:
Advocates: Consumers who express strong trust in the brand.
Neutrals: Those who trust the brand but do not consider it superior to others.
Antagonists: Consumers with little to no trust in the brand.
These evaluations are quantified using a statistical method called a z-score, which standardizes the responses, allowing for easy comparison across brands. The results are ultimately transformed into T scores, which are more intuitive for understanding how each brand ranks relative to the mean score of all brands surveyed.
Additional information about the study can be found on the survey methodology page of this website.
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How to Shop for a Personal Computer: A Shoppers Guide
Shopping for a personal computer (PC) can be both exciting and overwhelming. With numerous options available, it’s crucial to understand your needs and what to look for. Whether you’re a student, a gamer, or a professional, this guide will help you make an informed decision when purchasing your next PC.
1. Determine Your Needs
Before you dive into specifications, identify what you’ll primarily use the PC for. Are you looking for a machine for casual browsing and streaming, or do you need something powerful for gaming, graphic design, or video editing? Here are some common use cases:
Casual Use: If your activities include web browsing, email, and streaming, a basic laptop or desktop with mid-range specs should suffice.
Gaming: Gamers require more robust hardware, including a powerful graphics card, a high-refresh-rate monitor, and ample RAM.
Creative Work: For tasks like video editing or graphic design, opt for a PC with a strong CPU, plenty of RAM, and a dedicated graphics card.
2. Choose the Form Factor
PCs come in various shapes and sizes. Consider the following:
Desktops: Generally offer more power for the price and are customizable. They’re ideal for gaming or heavy tasks but require dedicated desk space.
Laptops: Portable and versatile, suitable for students or professionals on the go. Make sure to check battery life and weight.
All-in-Ones: Combine the monitor and CPU into one unit, saving space and reducing cable clutter. However, they can be more challenging to upgrade.
3. Understand the Specifications
Now, let’s break down the key specifications you should consider:
Processor (CPU): This is the brain of your PC. Look for Intel Core i5/i7 or AMD Ryzen 5/7 for most tasks. Gamers and creatives might need even higher-end models.
Memory (RAM): A minimum of 8GB is recommended for casual use, while 16GB or more is ideal for gaming and creative work.
Storage: Solid State Drives (SSDs) offer faster performance than traditional Hard Disk Drives (HDDs). Aim for at least 256GB SSD for general use, with higher capacities for gamers and professionals.
Graphics Card (GPU): Essential for gaming and graphic design. Look for dedicated GPUs from NVIDIA or AMD for better performance.
4. Set a Budget
Determine how much you’re willing to spend. Prices can vary significantly based on specifications and brands. Consider setting a budget that allows for some flexibility; sometimes, spending a bit more can lead to significantly better performance.
5.Research Brands and Models
Once you know your requirements, start researching different brands and models. In addition to learning how consumers rated brands in the America’s Most Trusted study, we encourage you to seek out other information from trusted independent resources that provide product reviews or user feedback about specific models.
6. Check for Warranties
Always check the warranty and return policy; a good warranty can provide peace of mind in case of any issues.
7. Accessories and Peripherals
Don’t forget to consider necessary accessories. This includes monitors, keyboards, mice, and external storage. Depending on your setup, you might also need a good pair of speakers or headphones.
Conclusion
Shopping for a personal computer doesn’t have to be daunting. By understanding your needs, researching specifications, and considering your budget, you can find the perfect PC for your lifestyle. Take your time, compare options, and you’ll be well on your way to making an informed purchase that meets your requirements for years to come.
Additional insights and questions about the America’s Most Trusted® study can be found in the frequently asked questions section of this website.