Source: Lifestory Research 2018 America’s Most Trusted® Study
Survey results for use by the media, including the ranking table or results, must be accompanied by a statement identifying Lifestory Research as the publisher and the study from which it originated as the source. No promotional use or advertising can be made of the survey results without the express prior written consent of Lifestory Research.*
Trane has been identified as the most trusted in the Lifestory Research 2018 America’s Most Trusted® HVAC Brand Study.
The 2018 America’s Most Trusted® HVAC Brand Study is based on 8,425 opinions collected over the course of the prior 12 months in the United States. As the 2018 Lifestory Research America’s Most Trusted® HVAC Brand, Trane produced the highest score. The rank order of trust of the brands were: (1) Trane, (2) Carrier, (3) Whirlpool, (4) American Standard, and (5) Lennox.
To identify America’s Most Trusted®, Lifestory Research conducts the most extensive survey in America. People anonymously assess the trust they have in brands they encounter during their active search for specific products. Survey results are compared with peer organizations of like size and complexity and are highly reliable statistically. To be considered, brands needed to receive enough survey responses to achieve a 95% confidence level with no more than a 3% margin of error.
Trust is calculated based on the Lifestory Research Net Trust Quotient Score. This score includes three levels of consumer trust: “advocates,” a customer who feels a significant trust toward the brand; “neutrals,” those who have a moderate level of trust in a brand; and “antagonists,” those who do not trust a brand. The rankings are based on the Net Trust Index Quotient Score. For details see the methodology of the study.
About Lifestory Research®
Lifestory Research is a trusted national independent market research firm headquartered in Newport Beach, California. At Lifestory Research we are passionate about customers, employees, brands and the science of influence. Our work is backed by research intelligence that drives confident business decisions.
About America’s Most Trusted®
America’s Most Trusted® is a designation awarded to brands that garner the trust among those they serve. Awards are based upon the collection and evaluation of thousands of consumer opinions. The approach used to capture the opinions of people seeks to adhere to the highest quality standards of consumer insight.
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