Best Moving Companies
Customer Ratings of Top BRANDS in the 2025 America's Most Trusted Study
Selecting the right moving company can make or break the experience of relocating, an event often fraught with stress and uncertainty. Consumers today are faced with an array of choices, each offering unique service features—from flexible scheduling and packing assistance to specialized handling of fragile items. The right company can ease the burden of logistics, ensure the safety of belongings, and provide peace of mind during a transitional period. However, with the moving industry saturated with options, discerning which company can genuinely deliver on its promises becomes paramount for consumers looking to navigate this critical life event smoothly.
In this landscape of choices, brand trust emerges as a pivotal factor influencing consumer decision-making. For many, the process of selecting a moving company extends beyond mere features and pricing; it encompasses the emotional reassurance that comes from a brand’s reputation. Trust serves as a compass, guiding consumers through the maze of options and allowing them to feel confident that their belongings will be treated with care. A company that has built a reputation for reliability, transparency, and excellent customer service not only attracts more clients but also fosters lasting relationships that extend well beyond the initial transaction.
To shed light on the dynamics of brand trust in the moving industry, we turn to the insights gleaned from America’s Most Trusted® study. This comprehensive research initiative examines how consumers perceive and select moving companies, focusing on the integral role that trust and brand reputation play in their decisions. By analyzing the data and trends unearthed in this study, we aim to provide a deeper understanding of why trust matters in the moving process and how it can significantly influence the choices consumers make.
The 2025 America’s Most Trusted Study
Established over a decade ago, the America’s Most Trusted® study has become an indispensable tool for brands striving to understand the nuances of consumer trust in their purchasing decisions. In a marketplace where choices abound and competition is fierce, the correlation between trust and business success is clearer than ever. Each year, this study refreshes its findings in January, providing a timely snapshot of consumer sentiment and cementing its role as a definitive measure of brand trust across various industries, including the moving sector.
The foundation of brand loyalty lies in trust. Consumers are far more inclined to engage with a brand they believe will deliver on its promises. This is especially true in the moving industry, where the stakes are high and the logistics complex. When customers trust a moving company, they are not only more likely to choose it for their current relocation but are also more apt to return for future moves and recommend it to friends and family. Thus, cultivating brand trust becomes a strategic imperative for companies seeking to foster long-term customer relationships.
At the heart of the America’s Most Trusted® study is the Net Trust Quotient Score (NTQS), a unique metric that gauges consumer confidence in specific brands within various product categories. Each year, Lifestory Research conducts over 75 product studies, engaging thousands of consumers to capture their perceptions and experiences with different brands. The NTQS measures how well a brand meets consumer expectations compared to its competitors, offering a clear view of its standing in the marketplace.
Through rigorous social and opinion research methodologies, the study adheres to the highest standards of consumer insight, enabling brands to understand not just who consumers trust, but why that trust is earned. As we delve deeper into the findings, we will explore which moving companies have emerged as the most trusted, revealing critical insights into consumer behavior in this essential industry.
2025 America’s Most Trusted Moving Company
The Lifestory Research 2025 America’s Most Trusted® Moving Company Study has identified Mayflower as the most trusted brand among consumers planning to relocate. With an impressive Net Trust Quotient Score of 97.3, Mayflower outperformed all other major moving companies, securing the highest trust rating in the industry.
This ranking is based on the insights gathered from 59,427 surveys conducted across the United States over the past year. Mayflower consistently received top reviews and trust ratings from consumers, positioning it as the leader among the most recognized moving brands. Following Mayflower, the rankings revealed United Van Lines, North American Van Lines, Allied Van Lines, Atlas Van Lines, Bekins Van Lines, Graebel Van Lines, Arpin Van Lines, and Wheaton Van Lines as the most trusted names in the moving sector.
The brands featured in this ranking are nationally acknowledged by individuals actively considering their moving options, reflecting their prominence in the minds of consumers. What are the most trustworthy brands in America? What companies do people see as trustworthy? What are the top brands people trust the most? Below, you’ll find the complete list of the top moving companies ranked in the 2025 America’s Most Trusted® study.
TOP 9 Ranked Moving Companies – 2025 Customer Ratings
| 1 | Mayflower | 97.3 | ★★★★★ |
| 2 | United Van Lines | 97.0 | ★★★★★ |
| 3 | North American Van Lines | 96.2 | ☆☆☆ |
| 4 | Allied Van Lines | 95.7 | ☆☆☆ |
| 5 | Atlas Van Lines | 95.2 | ☆☆ |
| 6 | Bekins Van Lines | 95.0 | ☆☆ |
| 7 | Graebel Van Lines | 95.0 | ☆☆ |
| 8 | Arpin Van Lines | 94.7 | ☆☆ |
| 9 | Wheaton Van Lines | 93.4 | ☆☆ |
No promotional use or advertising can be made of America's Most Trusted® survey results without the express prior written consent of Lifestory Research. America's Most Trusted® is a registered trademark of Lifestory with all rights reserved. Study results are based on survey responses and should not be considered legal or financial advice. Your experiences may vary.
Looking for quality customer ratings of products to make informed and trusted purchasing decisions? Discover genuine customer reviews that focus on various products' quality, reliability, and trustworthiness. Our independent research offers detailed product ratings, insights into quality, performance, durability, and overall value for money based on customer trust ratings. Explore the latest customer reviews to ensure you're making a purchase based on trustworthy ratings and superior quality, so you can buy with confidence! See the results of 75 different product studies here.
Brands Ranked in Study
The Lifestory Research America’s Most Trusted® research study actively surveys people moving or planning to move in the near future throughout the year in the United States. The study is focused on measuring consumers' opinions of the most recognized brands in the market.
Here, we provide information on the brands in the 2025 America’s Most Trusted® study. The brands are presented in the order they ranked in the 2025 America’s Most Trusted® study.
Mayflower
Mayflower Transit, LLC, commonly known as Mayflower, is a prominent moving company established in 1927 and headquartered in Fenton, Missouri. As part of UniGroup, Inc., Mayflower offers a comprehensive range of services, including residential moves, corporate relocations, and storage solutions. With nearly a century of experience, the company is renowned for its commitment to customer satisfaction and its innovative moving solutions.
United Van Lines
United Van Lines, founded in 1928 and also headquartered in Fenton, Missouri, is a key player in the moving and relocation industry. As part of the UniGroup, Inc. family, United Van Lines provides an extensive array of services, including residential, corporate, and international moves, along with storage solutions. The company is recognized for its reliable service and dedication to meeting the diverse needs of its clients.
North American Van Lines
Established in 1933, North American Van Lines operates under the SIRVA, Inc. umbrella and is headquartered in Oakbrook Terrace, Illinois. The company specializes in a variety of moving services, including household moves, corporate relocations, and logistics solutions. North American Van Lines is known for its innovative technology and customer-centric approach, making it a trusted choice for consumers and businesses alike.
Allied Van Lines
Allied Van Lines, founded in 1928 and headquartered in Oakbrook Terrace, Illinois, is another major moving company under the SIRVA, Inc. family. Allied offers a wide range of services, including residential, corporate, and international moves, as well as storage options. With a strong focus on customer service and a network of trusted agents, Allied has built a solid reputation in the relocation industry.
Atlas Van Lines
Atlas Van Lines, part of the Atlas World Group and founded in 1948, is headquartered in Evansville, Indiana. The company provides various moving services, encompassing residential, corporate, and international relocations, as well as storage solutions. Atlas is well-regarded for its commitment to quality and customer care, making it a preferred choice for those seeking reliable moving services.
Bekins Van Lines
Founded in 1891 and headquartered in Indianapolis, Indiana, Bekins Van Lines operates under the Wheaton Group. The company offers a comprehensive range of residential and corporate moving services, along with storage solutions. With a long history in the moving industry, Bekins has built a reputation for expertise and dependability in handling relocations.
Graebel Van Lines
Graebel Companies, Inc., established in 1950 and headquartered in Aurora, Colorado, operates the Graebel Van Lines brand. Specializing in corporate relocation services, Graebel offers a full suite of solutions, including moving, storage, and workplace services. The company is known for its global mobility expertise and commitment to providing tailored relocation solutions for businesses.
Arpin Van Lines
Founded in 1900, Arpin Van Lines is part of the Arpin Group and is headquartered in West Warwick, Rhode Island. The company offers a wide range of moving services, including local, long-distance, and international relocations, along with storage options. Arpin Van Lines prides itself on its strong customer service ethos and extensive industry experience.
Wheaton Van Lines
Wheaton World Wide Moving, established in 1945 and headquartered in Indianapolis, Indiana, operates as part of the Wheaton Group. The company provides residential, corporate, and military moving services, as well as various storage solutions. Wheaton is recognized for its commitment to quality and customer satisfaction, making it a trusted name in the moving industry.
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Foundational Principles
At Lifestory Research, we pride ourselves on being an independent research company committed to delivering unbiased and accurate insights into consumer behavior. Unlike many studies that lean on expert opinions or committees, our approach is rooted firmly in the voices of consumers themselves. This commitment ensures that our findings seek to reflect public sentiment.
By prioritizing consumer opinions, we effectively eliminate the biases that can come from personal agendas or industry affiliations. Our research methodology captures a wide array of perspectives, allowing our results to be representative of the broader population.
Core Principles of Quality Research
We uphold several foundational principles that define top-tier consumer research:
Reliability: We ensure our research consistently produces accurate results.
Validity: Our methods guarantee we measure what we intend to measure.
Objectivity: We take great care to avoid bias throughout the research process.
Generalizability: Our findings can be applied to the larger population.
Our Commitment to Excellence
Lifestory Research adheres to these principles through a series of rigorous practices:
Rigorous Sampling Methods: We carefully select representative samples to generalize our findings to the broader population.
Standardized Survey Instruments: These ensure consistency and reliability in data collection.
Quality Control Measures: Our team meticulously reviews and analyzes data to identify and rectify inconsistencies.
Ethical Standards: We prioritize the well-being of our participants and uphold their privacy throughout the research process.
When you explore our findings, you can trust that they are grounded in the authentic opinions of real people. This dedication to integrity makes our research a valuable resource for businesses and consumers.
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What Is the America’s Most Trusted® Study?
The America’s Most Trusted® study focuses on evaluating brands that offer products or services to consumers in their homes, particularly in the residential new home industry. Instead of attempting to survey every brand, the study specifically targets the largest and most impactful brands in this sector.
How Does the Survey Work?
Conducted throughout the year, the America’s Most Trusted® survey aims to gather consumer opinions while minimizing biases that might arise from external events or trends. This year-long approach helps capture a more accurate snapshot of consumer sentiments.
Participants are surveyed based on specific criteria, such as whether they are actively considering a purchase in a relevant category—like buying a home, faucet, HVAC. Only those who express familiarity with a brand are invited to share their opinions on its trustworthiness, ensuring that the study reflects genuine consumer insights.
The Importance of Brand Awareness
An essential component of the study is brand awareness. Participants are first asked to identify brands they recognize. Only those who are familiar with a brand proceed to answer questions about it. This criterion ensures that only brands with sufficient public recognition are included in the final trust rankings.
Sampling Methodology
The study employs a non-probability sampling design, relying on online panels to recruit participants. Online panels are organizations that have an established relationship with consumers who agree to complete opinion surveys. Lifestory randomly ask consumers questions that identify consumers shopping for a specific product. Qualified consumers complete an online survey in which they are asked a set of questions about specific product brands.
The number of people completing a survey is referred to as the sample size. Each of the America’s Most Trusted studies seek to obtain a sample size that is large enough to be representative. The sample size is also designed to collect a large number of consumer opinions to minimize error and to assure the study results reflect the majority of consumers sentiment about a brand.
Calculating Trust Scores
At the heart of the America’s Most Trusted® study is the Net Trust Quotient Score. Participants evaluate brands based on their trustworthiness through a series of targeted questions. The responses are then categorized into three groups:
Advocates: Consumers who express strong trust in the brand.
Neutrals: Those who trust the brand but do not consider it superior to others.
Antagonists: Consumers with little to no trust in the brand.
These evaluations are quantified using a statistical method called a z-score, which standardizes the responses, allowing for easy comparison across brands. The results are ultimately transformed into T scores, which are more intuitive for understanding how each brand ranks relative to the mean score of all brands surveyed.
Additional information about the study can be found on the survey methodology page of this website.
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Customer Advice on How to Choose the Right Moving Company for Your Needs
When it comes to moving, whether it’s across the street, across the state, or even across the country, finding the right moving company is crucial to ensure a smooth and stress-free experience. With so many options available, it can be overwhelming to decide which movers are best for your situation. Here's a step-by-step guide to help you choose the right team for the job, while focusing on your unique moving needs.
1. Start with Your Specific Moving Service Needs
Moving companies offer a variety of services tailored to different types of moves. Before you start your search, think about the specific services you require. Are you moving into a new home or relocating your office? Do you need assistance with packing or storage solutions? Be sure to look for companies that specialize in the services you need, such as:
Residential moving services for families or individuals moving to a new home
Commercial moving services for relocating offices, businesses, or warehouses
Packing and unpacking services if you need extra help with organizing and packing your belongings
Storage solutions in case you need a temporary place to store your items before, during, or after the move
Long-distance moving if you're relocating to a new state or city
Specialized moving for delicate items like piano moving or artwork transportation
2. Consider Reliability and Experience
You want to choose a moving company that has a reputation for being reliable and experienced. Look for movers that have a proven track record of safely handling both small and large moves. Many companies also provide moving insurance options to protect your belongings, giving you peace of mind throughout the process.
Search for top-rated movers with excellent reviews to ensure you're choosing a reliable moving company. You can also check customer testimonials to get a better understanding of their professionalism and service quality.
3. Look for Affordable Moving Services Without Compromising Quality
Everyone wants to find the best deal, but when it comes to moving, it’s essential to balance affordability with reliability. Seek out affordable movers that offer competitive pricing without sacrificing quality. Many companies offer free moving quotes that can help you understand costs upfront and avoid surprise fees.
In addition, be sure to check for any discounts or special offers that can help you save money, especially if you're booking in advance or during the off-season. Cheap moving services might be tempting, but always verify that the movers are licensed, insured, and reputable to avoid any issues with the quality of service.
4. Ask About Special Accommodations for Last-Minute Moves
Sometimes life throws a curveball, and you need to move at the last minute. Whether it's due to a job relocation or an unexpected situation, many moving companies offer emergency moving services. If you’re in a time crunch, look for movers who specialize in last-minute moving to ensure that your move happens on time without compromising on the quality of service.
5. Check for Customer-Focused Services
Finally, look for a moving company that puts your needs first. A company that offers a stress-free moving experience will provide clear communication, professional service, and helpful support throughout your move. Whether it's answering your questions about moving insurance, offering packing tips, or assisting with unpacking services, a customer-focused moving company can help make the transition easier and more enjoyable.
Choosing the right moving company doesn't have to be complicated. By focusing on your unique moving needs and looking for a company that offers the services you require—at a price you can afford—you’ll be well on your way to a successful move. Remember to get a moving estimate or quote early, ask about their experience with similar moves, and review customer feedback to make sure you're working with the right team.
With the right planning and the right movers, you’ll have everything packed and ready to go without any hassle!
Additional insights and questions about the America’s Most Trusted® study can be found in the frequently asked questions section of this website.